Frequently Asked Questions

What is Seventeen Live?

Seventeen Live is a live webcam chat site where you can chat with beautiful and sexy 18+ webcam models.

How does the chat work?

When entering the memberarea you'll see a list of girls who are online at that moment. The webcam models are divided over public chat and private chat and switch from time to time.

Public chat
This is a shared chatroom. Together with other members you can chat and watch the webcam model of your choice.

This room has great options: High resolution Flash stream allows our members to watch normal screen size and large screen size on amazing high quality. Audio (can be muted), different cam angles, model profiles + email contact, you can also surprise your favorite with a gift. Our chat also offers whisper on/off mode with the model / other customers, funny smilies, different textcolors, different nicknames. Normal sex shows are included in your membership but if you want the girl to do something special for you, she might ask you to join her in the Private Chat or to buy her a little gift.

Private chat
All the options of public chat are available here too, but there are a few great additional options available in the private chat! You can chat 1 on 1 with the model of your choice and if you have a webcam installed you can start a 2 way video chat with her! Also in this chat models do special shows on request. When the girl in this room is not available for chat because she is in private with someone else it's possible peek, to see what she is doing (of course the VIP conversations can't be peeked!). For these unique additional options we ask a small fee in return by our creditsystem.

When you go 1on1, you will see a button cam2cam next to the 1on1 button. Just click on it to activate and check Allow and Remember in the pop-up that appears (Adobe Flash Player settings).

When using Skype or any other Cam program at the same time, this will not work. Starting a cam twice cannot be done. This can be solved with a multi cam program like Manycam.com.

Membership
1. What will you do with my personal info? - Your personal info is ONLY used for checking your credit card information. All info will be kept safely in our database and will NOT be sold to third parties or used for commercial purposes.

2. What will the description on my credit card statement be? - Your statement will show the discrete billing name of "www.imcbill.com".

3. My credit card expired this month but I really would like to stay a member? - Just send your username and the last 8 digits of your credit card + your new credit card information to admin@seventeenlive.com

Chat information
Status
Public: model is in a public room and all visitors can have a chat with her.
Private: model is in a private room (1-on-1 session) with a paying customer.
Sneak peek: you can sneak into the private session the model has with someone else.

Chat
You can write your message in the bottom line of the chatscreen. Write your text and press enter. Your messages are visible to all visitors.
There are three ways to whisper to the model or other customers:

1. Click on a name in the room, type your message and click enter.
2. Go to the user list, click on a name, type your message and click enter.
3. type: /msg <model (or username)> <message> and click enter.

Example: /msg Lola Hi there!

Please don't forget the space between:
  /msg
  model (or username)
  message

Target shows
The model proposes a show and sets a target for the performance of the show. All customers can insert credits until the target is reached. The target auction will last 10 minutes.
- If the target is reached the model will do the agreed show.
- If the model doesn.t perform the show, the credits will be refunded.
- If the target isn.t reached, the model won.t do the show and the customers that paid credits will be refunded.


Menu options
In the menu you have different options. In the upper left click on:
- snapshot to make a picture of the screen which will be uploaded to your personal page
- giftshop where you can buy a gift for the model
- mail to send the model an email through her contact page.

In the upper right corner you can click to enlarge the screen to full screen.

Errors
1. Chat/stream loading very slow or is not working.
Please check if you have a firewall/virusscanner running which can cause this errors. Try to add seventeenlive.com as whitelisted domain. Also test if it is working with another browser. We advise to use Mozilla Firefox or Google Chrome.
2. Message "Failed to start private mode" - This appears when the model was not able to accept your request OR your balance is lower than 3 credits.

Cancellation
You can cancel your premium membership here.

Support

In case you have any questions please email support at: support@seventeenlive.com